<p>"An exceptionally clear outline and theoretical analysis.... The writing is very clear and unusually elegant."<b>--Charles Perrow, Yale University, author of <i>Normal Accidents</i></b></p><p>"Scott Snook has built a clear case from highly-detailed information. Putting all the data in one place, with numerous 'inside' examples and quotes, will stimulate many organizational theorists. The book is a model of organizational analysis and application of theory at multiple levels, including an ability to reveal the gaps in theory without undermining the theoretical analysis."<b>--John S. Carroll, MIT Sloan School of Management</b></p><p>"A provocative book that can teach all of us about much more than friendly fire. It is an ideal teaching text with great subject, a fascinating thesis, lots of details and much to ponder and discuss."<b>--Brig. Gen Creighton W. Abrams, U.S. Army Ret., Army</b></p>